Policies & Terms

Privacy Policy

Effective Date: January 12, 2026

Last Updated: January 16, 2026 

STEMCore LLC (“STEMCore”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, schedule tutoring services, or communicate with us. 

Information We Collect

We may collect the following types of information when you use our services:

Personal Information

  • Student and/or parent name

  • Email address

  • Phone number

  • School, grade level, and course information

  • Scheduling and availability details

Academic & Session Information

  • Subject(s) requested

  • Notes provided in intake forms

  • Uploaded materials (such as syllabi, problem sets, or study guides)

Payment Information

  • Payments are processed securely through third-party payment processors (such as Stripe).

  • STEMCore does not store or have access to your full credit card details.

How We Use Your Information

We use your information to:

  • Schedule and manage tutoring appointments

  • Match students with appropriate tutors

  • Communicate regarding sessions, updates, or changes

  • Process payments and prevent fraud

  • Improve our services and client experience

We do not sell or rent your personal information.

Information Sharing & Third-Party Services

We may share limited information with trusted third-party services only as necessary to operate our business, including:

  • Acuity Scheduling (appointment scheduling and intake forms)

  • Stripe (payment processing)

  • Google services (Google Meet, Google Forms, email communication)

These providers have their own privacy policies and security practices.

Information for Minors

STEMCore provides tutoring services to students under the age of 18.
For minors:

  • A parent or legal guardian must book services and consent to the collection and use of information, filling out the “STEMCore LLC PARENTAL CONSENT, RELEASE OF LIABILITY, & ASSUMPTION OF RISK AGREEMENT” found on the intake form when requesting an appointment.

  • All communications and scheduling are assumed to be authorized by a parent or guardian.

Data Storage & Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. While no system can guarantee absolute security, we work to protect your data from unauthorized access, disclosure, or misuse.

Data Retention

We retain personal information only as long as necessary to:

  • Provide tutoring services

  • Meet legal, accounting, or business requirements

You may request deletion of your information as described below.

Your Rights & Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal or operational requirements)

To make a request, please contact us at the email listed below.

Communications

By using our services, you consent to receive emails or messages related to scheduling, tutoring services, or important account updates. You may opt out of non-essential communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.


Refund & Cancellation Policy

Cancellations/Rescheduling 

  • You may cancel or reschedule an appointment up to 24 hours before the scheduled start time for a full refund or reschedule at no charge.

  • Cancellations or reschedules made less than 24 hours before the start time are non-refundable and will be charged in full.

No-Shows

  • If a student does not attend the session or joins more than 10 minutes late without notice, the session is considered a no-show and is non-refundable.

Late Arrivals

  • Tutors will wait up to 10 minutes after the scheduled start time.

  • Sessions still end at the originally scheduled end time; late arrivals do not extend session length.

Refunds

  • Because tutoring time is reserved and tutors are scheduled in advance, refunds are not guaranteed. 

  • Refunds may be issued only in the following situations:

    • STEMCore cancels and cannot provide a comparable reschedule option

    • A billing error occurs (duplicate charge, wrong amount)

    • A technical issue on our side prevents the session from taking place

Chargebacks

  • If a chargeback is filed, we reserve the right to pause future services until the issue is resolved. We will provide scheduling records and communication logs to the payment processor.

How to Request a Refund

  • Email liam@stemcoretutoring.com with the student name, appointment date/time, and a reason for the request. If approved, refunds are issued back to the original payment method (processing times vary by bank). 


Terms of Service

Effective Date: January 12, 2026
Last Updated: January 16, 2026

These Terms of Service (“Terms”) govern the use of the STEMCore LLC website and tutoring services. By accessing our website, scheduling services, or participating in tutoring sessions, you agree to be bound by these Terms.

1. Services Provided

STEMCore LLC (“STEMCore,” “we,” “us,” or “our”) provides academic tutoring and educational support services. Our services are intended to supplement a student’s education and do not guarantee academic outcomes, including grades, test scores, or admissions results.

Tutoring services may be delivered virtually (e.g., Zoom) or in person, as specified at the time of booking.

2. No Academic Guarantees

STEMCore does not guarantee:

  • Specific grades or score improvements

  • Test results (including SAT or AP exams)

  • Course completion or academic advancement

Student progress depends on many factors beyond our control, including effort, attendance, course difficulty, and instructional context.

3. Academic Integrity

STEMCore provides tutoring and instructional guidance only. We do not:

  • Complete graded assignments on behalf of students

  • Take exams, quizzes, or assessments for students

  • Engage in or support academic dishonesty or plagiarism

Clients are responsible for complying with their school’s academic integrity policies.

4. Tutor Relationship

Tutors who provide services through STEMCore are independent contractors, not employees. STEMCore facilitates scheduling, payment, and communication but does not control tutors’ teaching methods beyond general quality and professionalism standards.

5. Scheduling, Payments, and Cancellations

  • Appointments must be scheduled through our approved scheduling system.

  • Payment terms, cancellations, rescheduling, refunds, and no-show policies are governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

  • By booking a session, you agree to those policies.

6. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information during booking

  • Ensure students arrive on time and prepared

  • Maintain respectful and appropriate conduct during sessions

We reserve the right to suspend or terminate services for disruptive, inappropriate, or abusive behavior.

7. Technology & Session Issues

Clients are responsible for:

  • Reliable internet access

  • Functional devices (computer, camera, microphone)

STEMCore is not responsible for session disruptions caused by client-side technical issues.

8. Limitation of Liability

To the fullest extent permitted by law, STEMCore LLC shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Academic outcomes or decisions made based on tutoring

  • Missed opportunities, grades, or testing results

Our total liability shall not exceed the amount paid for the specific tutoring service giving rise to the claim.

9. Intellectual Property

All materials provided by STEMCore (including worksheets, lesson plans, and proprietary resources) are for personal educational use only and may not be redistributed, sold, or reproduced without written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal information.

11. Termination of Services

STEMCore reserves the right to refuse, suspend, or terminate services at our discretion, including for violations of these Terms or misuse of services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

Academic Integrity Policy

Effective Date: January 12, 2026
Last Updated: January 16, 2026

STEMCore LLC is committed to upholding academic integrity and ethical learning practices. Our tutoring services are designed to support student understanding, skill development, and independent learning.

Permitted Academic Support

STEMCore tutors may:

  • Explain concepts, strategies, and problem-solving approaches

  • Review practice problems or example questions

  • Help students understand feedback from instructors

  • Assist with study strategies, organization, and exam preparation

All guidance is intended to help students complete their academic work independently.

Prohibited Activities

STEMCore does not:

  • Complete graded assignments, homework, quizzes, or exams for students

  • Provide answers intended to be submitted as a student’s own work

  • Participate in plagiarism, cheating, or academic misconduct

  • Circumvent school, course, or testing policies

Tutors may refuse or end a session if a request violates academic integrity standards.

Client Responsibility

Students and parents are responsible for:

  • Ensuring tutoring requests comply with their school’s academic integrity policies

  • Submitting only their own original work for grading

  • Using tutoring as a learning aid, not a substitute for independent work

Violations

STEMCore reserves the right to:

  • Decline specific requests

  • Terminate sessions immediately

  • Suspend or discontinue services

if academic integrity concerns arise.

Questions or Clarifications

If you are unsure whether a tutoring request is appropriate, please contact us before the session so we can clarify expectations.


Minor Consent Notice

STEMCore LLC provides tutoring services to students under the age of 18. For minors, a parent or legal guardian must schedule services, consent to the collection and use of personal information, and accept responsibility for all payments, communications, and compliance with these policies.

By booking tutoring services for a minor, the parent or legal guardian confirms that they have the legal authority to do so and consent on the student’s behalf.


Contact Information

If you have any questions about our Policies and Terms or how your information is handled, please contact:

STEMCore LLC

Email: liam@stemcoretutoring.com

Location: New York, USA